Learn how to streamline your authentication process for better marketing, customer experience, and security.
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One of the most frustrating aspects of contacting any company can be proving who you are. Customers are well aware of identity theft, security issues, and privacy concerns, so they are willing to put up with the inconvenience, but that doesn’t mean they enjoy it.
You don’t need to start every customer contact with the standard questions that waste time and cause friction.
In this CRM Media roundtable, Infutor VP of Customer Engagement Elizabeth Morris, dives into how top brands are resolving identity and personalizing engagements during key moments.
